Returns & Refunds

Because we supply research chemicals, and for the safety and integrity of every researcher we work with, we cannot accept the return of products once they have been opened, used, or had their tamper-evident seal broken. Once a sealed product has left our control we are unable to verify its storage or handling, so it cannot be resold. We appreciate your understanding — this protects everyone.

We will gladly put things right in the following cases:

• ›Damaged in transit — your item arrived broken, leaking, or compromised.
• ›Incorrect item — you received something different from what you ordered.
• ›Faulty or defective — a genuine fault with the product itself.

In these cases we’ll arrange a replacement or a full refund, including any return postage where applicable.

• ›Open a support ticket within 48 hours of delivery.
• ›Quote your order reference and describe the problem.
• ›Where possible, include clear photographs of the item and packaging — this speeds up the process considerably.

Our team will review your claim and respond by email, usually within one working day.

Approved refunds are issued by bank transfer to the account used for payment. Once approved, please allow up to 5–10 working days for the funds to appear, depending on your bank.

This policy does not affect your statutory rights under UK consumer law. If you believe you are entitled to a remedy beyond what is described here, please contact us and we’ll be happy to discuss it.