Privacy Policy

[COMPANY LEGAL NAME](“Stratum”) is the data controller for the personal data described here. We are registered in England and Wales (company number [COMPANY NUMBER]), registered office [REGISTERED ADDRESS]. For any privacy query, contact support@stratumcompounds.com.

• ›Account details — your name, email address, and a securely hashed password.
• ›Order information — items ordered, delivery address, order references, and order status.
• ›Support communications — the contents of support tickets and live chat messages.
• ›Technical data — limited information needed to operate the site securely, such as session cookies.
• ›Usage data (only with your consent) — if you accept analytics cookies, we collect anonymised information about how you use the site (pages viewed, approximate location, device type) via Google Analytics.

We do not store your card details. Payment is made by bank transfer directly to our account.

• ›To process and dispatch your orders and take payment;
• ›To create and manage your account and keep you signed in securely;
• ›To send transactional emails (order, payment, dispatch, account, and support messages);
• ›To respond to your support tickets and live chat enquiries;
• ›To meet our legal, accounting, and regulatory obligations.

We process your data to perform our contract with you (processing orders and accounts), to meet our legal obligations (such as record keeping), and for our legitimate interests in running and securing the business. For optional analytics cookies, our lawful basis is your consent, which you give via the cookie banner and can withdraw at any time. We do not send marketing without a lawful basis to do so.

We only share data with trusted providers who help us run the service, including:

• ›Email delivery (Resend) — to send transactional emails to you.
• ›Hosting & database — to operate the website and store your account and order data securely.
• ›Live chat — to provide the optional chat widget when an agent is online.
• ›Analytics (Google Analytics 4) — to measure how the site is used, only if you consent to analytics cookies. This may involve transferring data to Google in the US under appropriate safeguards.
• ›Royal Mail — to deliver your order.

We never sell your personal data.

We keep your data for as long as your account is active and as long as needed to fulfil orders and meet legal and accounting requirements. You may ask us to delete your account at any time, subject to records we are required to retain.

Under UK GDPR you have the right to:

• ›Access the personal data we hold about you;
• ›Ask us to correct inaccurate data;
• ›Ask us to delete your data, where we are not required to keep it;
• ›Object to or restrict certain processing;
• ›Request a copy of your data in a portable format.

To exercise any of these, contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We use essential cookies to operate the site, plus optional analytics cookies that load only with your consent. See our cookie policy for full details and to change your choice.